Exchanges and Returns
We accept exchanges and returns within 30 calendar days from shipping date. Please read our returns and exchanges policy below, then visit www.altrider.com/info/exchangesandreturns and follow the instructions to receive the RMA (Return Merchandise Authorization) number and complete your return. Or contact our Sales Department at +1 206-922-3618 or info@altrider.com to receive the RMA. No returns or exchanges will be accepted without the RMA number.
You may return your merchandise for a full refund or exchange, less any original or return shipping fees, under these conditions:
1. Only if the merchandise is in 100% factory condition. Original manufacturer’s packaging and same condition as sold – original boxes, hardware, packaging material, instructions, documentation, parts, and attached tags.
2. Only unused, unscratched, uninstalled, undamaged merchandise will be accepted. Do not install equipment until you are sure you want to keep it. Package items carefully in protective materials before returning them. Never ship an item in its original shipment packaging – it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return or exchange is not damaged on the way back to AltRider.com.
No returns or exchanges on:
- Special Order parts
- Electrical parts that have been removed from the manufacturer’s sealed packaging
- Clearance or On-sale items
- Gift Certificates
All returns are subject to a 20% restock fee. The restock fee is assessed by the Returns Manager upon inspection of the returned merchandise and may be waived when store credit is taken instead of the refund.
It is the responsibility of the customer to pay for the shipping of the returned or exchanged item back to AltRider.com. Returns and exchanges sent COD will be refused.
We are not responsible for goods we received that are damaged. These damaged goods become the property of the buyer if not shipped properly, and you may be charged to send them back.
Freight Damaged and Mis-Shipped Items
AltRider.com will not refund shipping charges for any returns or exchanges unless you received damaged packages or defective items or it is the result of an error made by AltRider.com. Contact us at +1 (206) 922-3618 or info@altrider.com within 14 days and we will arrange for a replacement at no additional charge. We will ship in-stock replacement items in 1-3 business days via the original order’s shipping method, and provide you with the pre-paid return shipping label for the original merchandise.
Hard Parts Warranty
AltRider stands behind all products we sell with regards to manufacturing defects in workmanship and material. We will repair or replace any components that fail in normal use within 1 year of purchase. Such repairs or replacements, including parts, labor and return transportation costs will be made free of charge to the customer. The warranty does not cover failures due to misuse, abuse, accident, incorrect installation, or apply to altered or repaired products. The entire part, including hardware, must be returned for evaluation unless otherwise noted. Warranty applies to the original purchaser only. Shipping costs for any warranty return are only covered for the country the original purchase was shipped to.
To start a warranty claim, please contact Customer Service at info@altrider.com to request the Warranty Product Return Form. No warranty requests will be accepted/processed without the completion and return of this form.
Hemisphere Luggage Warranty
AltRider Hemisphere Luggage is deliberately designed to hold up to the abuse of adventure riding. We offer to the original purchaser a limited lifetime warranty on AltRider Hemisphere Luggage if purchased directly from AltRider or an authorized AltRider dealer. This warranty covers defects in materials and craftsmanship only. If a product is found to be defective, we will offer prompt replacement at our discretion. This warranty does not cover failures due to misuse, abuse, accident, incorrect installation, normal wear and tear, or apply to altered or repaired products. Any warranty claims will require original proof of purchase.
To start a warranty claim, please contact Customer Service at info@altrider.com to request the Warranty Product Return Form. No warranty requests will be accepted/processed without the completion and return of this form.
All approved returns and exchanges should be sent to:
AltRider
ATTN: Returns & Exchanges
"RMA Number"
3708 Airport Way S
Seattle, WA 98134
Any returned or exchanged items that do not follow the rules and policies listed above will be returned to sender and no credits will be issued.
